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FAQ

Do you ship worldwide?

Yes, we ship worldwide.


How long does shipping take?


To

Basic

Expedited

USA

3-5 business days via USPS

3-8 business days via FedEx SmartPost

1-3 business days via FedEx

Canada

5-10 business days without tracking

1-5 business days via FedEx

Australia

5-10 business days without tracking

1-5 business days via FedEx

International from USA

5-20 business days without tracking

1-5 business days via FedEx

International from Europe

5-10 business days to Europe*

10-20 business days worldwide*

1-5 business days via FedEx



*Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City


*Worldwide: Afghanistan, Arab Emirates, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Democratic People's Republic of Korea, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, SriLanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen



How can I change or cancel my order?

If you need to cancel or change your order such as shipping address and items ordered, please email info@subculturezero.com within 2 hours of making your purchase. The subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ for the request to be processed.


I didn’t receive a confirmation email, please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email info@subculturezero.com and our support team will assist you in resolving the issue.


What if I made a mistake with my shipping address?

If you have made a mistake with your shipping address please email info@subculturezero.com within 2 hours of placing your order. You must make the subject line ‘CHANGE OF ADDRESS’ and provide your full name, order number, and corrected shipping address.


Where do you ship from?

We have two shipment centers, one in North America, and one in Europe. Depending on your shipping address, either of these two locations will be used to send you your items.


Who can I contact with questions or comments?

Please send us an email at info@subculturezero.com if you have any questions or comments for us.


Is checkout safe an secure?

You can be absolutely sure that all purchases here are safe and secure.


What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover, Paypal, and more.