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Returns and Exchanges

Returns

Items in original condition may be returned or exchanged within 30 days of delivery. Items that have been washed, worn or embroidered cannot be returned.


You will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). Original or return postage is not refundable. If you have placed your order with a credit card please allow up to two billing cycles for a refund to appear on your credit card statement.


Depending on the method you use to send the item(s) to us, it can take up to 7 - 10 business days for us to receive your return. Upon receiving the item(s) we process all returns within 7 days.


Please contact us at info@subculturezero.com if you would like to return an item and we will let you know what address to ship it to.

 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

 

Exchanges


Items may be exchanged in their original condition within 30 days of delivery. Items that have been washed, worn or embroidered cannot be exchanged.


Original or return postages for exchanges are non-refundable and are upon the duty of the customer to fulfill.


Please contact us at info@subculturezero.com if you would like to exchange an item and we will let you know what address to ship it to.